Bagpipe Specialists - terms and conditions of use

Achiltibuie Bagpipe Specialists are completely dedicated to your total satisfaction. If you have any suggestions or comments about our services or Terms and Conditions of use, please email us at info@bagpipespecialists.com

Our Contact details:
Achiltibuie Bagpipe Specialists,
Achiltibuie, By Ullapool, Ross-shire, IV26 2YL.
Phone:01854 622385 Email: info@bagpipespecialists.com
Vat No. 117457511
 
Privacy Policy
Achiltibuie Bagpipe Specialists complies fully with European Data Protection law which requires "Member States to protect the fundamental rights and freedoms of natural persons, in particular their right to privacy with respect to the processing of personal data", as implemented by the UK parliament in the 1998 Data Protection Act (DPA).

Achiltibuie Bagpipe Specialists is the owner of the information collected on our web site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.  We will not use your information for purposes other than those clearly stated at the point of their collection or in their own clearly identified Terms & Conditions section.

Ordering
We request information from the user on our order forms. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. This information may be stored and used for the use of customer service representatives providing users with the service they require.

Cookies
A cookie is a piece of data stored on the user's computer containing information about the user. Cookies are used throughout our sites for enhancement of the user experience. Some parts of our site may not work without cookies turned on, other parts will function as normal. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files
We use IP addresses to analyze trends, administer the site, track users' movement, and gather broad demographic information for aggregate use.

Sharing
We use outside shipping companies to ship orders. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links
Our web site contains links to other sites. Please be aware that Achiltibuie Bagpipe Specialists is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Achiltibuie Bagpipe Specialists.

Newsletter
If a user wishes to register with our site to get regular updates and offers, we ask for contact information such as name and email address. As a customer of ours, we may choose to contact you with information and special offers. You will always have the option to unsubscribe from our services.

Security
Our website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line by our practices as well as UK and European law. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, in a locked and alarmed area. If you have any questions about the security at our website, you can send an email to info@bagpipespecialists.com However, we reserve the right not to reveal detailed information about our security measures, since this might itself compromise our security.

Supplementation of Information
In order for this website to properly fulfil its obligation to our customers, it may be necessary for us to supplement the information we receive with information from 3rd party sources. For example, as a routine or extraordinary check during order processing, we may use their name and address to request a credit report.


Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. We will use information in accordance with the privacy policy and data protection laws of the UK and EU.

Refunds/returns
From the date of shipment, you have 7 days to evaluate your purchase. Provided it has not been damaged, used or worn (other than to try on for size) and no labels have been removed, you may return it in its original packaging for a full refund, or exchange at your discretion.

Please note that we will refund our original shipping charges or the costs of your return (e.g. postage or re-import duties) only if the goods are in some way faulty. For other returns you will be responsible for all return costs, including any re-importation duties or other taxes.

Important: if you do wish to return an item, please email info@Bagpipe Specialists to make arrangements before sending it. We will issue you with a returns number, which must be quoted either on the box or on a packing slip within.

The Company reserves the right to charge a restocking fee, which may be deducted from any refund or credit.

Delivery
www.BagpipeSpecialists.com will endeavour to deliver to you within the specified time. Please note that bagpipes can have a have a delivery time of up to 8 weeks. On placement of order we will advice of the lead time and do our best to keep to this.  However, there may be instances when we cannot deliver within this time. If we realise that we cannot deliver to you within that time, we shall alert you as soon as possible to try to arrange another suitable time for delivery. Bagpipe Specialists cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department.

Payment
Payment can be made via Credit Card or PayPal and all items must be paid in full at the time of ordering.

VAT
All prices shown are inclusive of VAT.  VAT will be removed at the check out if appropriate.

Website Images
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.

Product Specification
All product information and technical specifications contained in www.BagpipeSpecialists.com are for guidance only, no responsibility can be taken for errors or omissions